Common questions about delivery, order details, and support for this game.
Help
Open Live Help and include your order number plus the exact Game Shop details that changed. Changes are easiest before delivery starts, especially when realm, core, platform, or character information is involved.
Game
For Game Shop, choose the same platform, realm, core, season, or server that your character uses. Enter the requested character name, BattleTag, Discord, or account contact detail exactly as it appears in-game.
Usually no. Game Shop items and services are fulfilled in the environment selected at checkout. If you picked the wrong realm, core, platform, season, or server, contact Live Help before delivery starts.
Yes. Add all available Game Shop items or services to the cart and make sure the order details match the character that should receive them. If part of the order needs different delivery details, tell support right after checkout.
