Question 1

How do I reset my password?

Accepted Answer

Go to your profile settings page then write your new password in the field and confirm it.

Question 2

What is Sanctuary Relic?

Accepted Answer

Sanctuary Relic is an ARPG item shop for games like Diablo II: Resurrected, Diablo IV, Path of Exile, and Path of Exile 2. We sell digital items, currency, gear, and services with tracked checkout and support-assisted delivery.

Question 3

How do I place an order?

Accepted Answer

Choose your game, pick the item or service, select the correct platform, realm, league, core, or mode when the product asks for it, then add it to cart and complete checkout.

Question 4

Do I need an account to order?

Accepted Answer

Yes. Checkout requires an account so your order history, delivery details, payment status, loyalty progress, and support messages stay connected in one place.

Question 5

What information should I enter at checkout?

Accepted Answer

Enter the exact game, platform, realm, core, league, character name, BattleTag, account name, or delivery details requested for your item. Wrong delivery details can delay the order or make delivery impossible.

Question 6

Can I change my order after paying?

Accepted Answer

Contact Live Help as soon as possible. If delivery has not started, we will do our best to update the order. Once delivery is in progress or completed, changes may not be possible.

Question 7

How are orders delivered?

Accepted Answer

Most orders are delivered through direct in-game coordination, such as Face-to-Face Trade, party invite, game session, or a game-specific trade method. Path of Exile orders may also support Merchant Trade.

Question 8

How fast is delivery?

Accepted Answer

Delivery depends on the item, game, platform, realm, stock, and current queue. Product pages show the active delivery estimate, commonly 1-6 hours, 1-12 hours, or 12-24 hours.

Question 9

What happens if I am offline?

Accepted Answer

If we cannot reach you, the order stays pending while support waits for you to come online or reply. Keep your character available and check your dashboard, email, Live Help, or Discord.

Question 10

Can an order be delivered to a different realm, league, or platform?

Accepted Answer

Usually no. Many items are locked to a specific game environment. Always choose the exact platform, realm, league, ladder, core, or mode your character uses before checkout.

Question 11

How are Diablo IV orders delivered?

Accepted Answer

Diablo IV orders use direct in-game coordination, usually through party invite and trade when the item or service allows it. Enter your BattleTag and character name correctly at checkout.

Question 12

How is Path of Exile 2 currency delivered?

Accepted Answer

PoE 2 orders are delivered through direct in-game trade. Select the correct platform and league, keep your character available, and watch Live Help or Discord for delivery instructions.

Question 13

How is Path of Exile currency delivered?

Accepted Answer

PoE currency and items are delivered by Face-to-Face Trade or Merchant Trade. For direct trade, keep your character online and follow delivery instructions from support.

Question 14

How are D2R items delivered?

Accepted Answer

Diablo 2 Resurrected items are delivered through a coordinated in-game trade or game session. Keep your ordered character available and watch Live Help or Discord for instructions.

Question 15

Which D2R options must I choose correctly?

Accepted Answer

Choose the exact realm, mode, and platform. Europe, Americas, Asia, Ladder, Non-Ladder, Softcore, Hardcore, PC, PlayStation, Xbox, and Nintendo Switch are separate delivery selections.

Question 16

Which league should I choose?

Accepted Answer

Choose the exact league your character is on. Items cannot be moved freely between different PoE leagues, so the league selected at checkout must match your character.

Question 17

Does Seasonal or Eternal realm matter?

Accepted Answer

Yes, when the product depends on realm or season. If your order must be Seasonal, Eternal, Hardcore, or Softcore, include it in the order notes or contact Live Help before delivery starts.

Question 18

Can I use Merchant Trade for PoE 2 orders?

Accepted Answer

Yes. For Merchant Trade, list a rare item for the ordered amount and provide your PoE account name, listed item name, and asking price. A screenshot is optional but helps us find the correct listing faster.

Question 19

What delivery details are needed for D2R?

Accepted Answer

Checkout asks for BattleTag and character name so we can coordinate delivery. Discord is optional but recommended because it helps us reach you faster.

Question 20

What information do I need for Merchant Trade?

Accepted Answer

Enter your PoE account name, the item you listed, and the exact asking price. If those details are wrong, delivery can be delayed or fail because we may not find the listing.

Question 21

Can every Diablo IV item be traded?

Accepted Answer

No. Only tradeable items or deliverable services can be handled directly. If an item has account-bound or trade restrictions, support will coordinate the correct delivery path or contact you before fulfillment.

Question 22

Does platform or league matter for PoE 2 delivery?

Accepted Answer

Yes. PC, PlayStation 5, Xbox Series X/S, Standard, and Hardcore are separate delivery selections. Choose the exact option your character uses before checkout.

Question 23

Are D2R runewords, set items, charms, and variants delivered as listed?

Accepted Answer

Yes. Order the exact product or variant you want. Stats, bases, rolls, and item versions should match the listed product details unless support contacts you about availability first.

Question 24

How fast is Diablo IV delivery?

Accepted Answer

Use the estimate shown on the product card. Delivery speed depends on stock, party setup, product type, and whether support needs extra confirmation from you.

Question 25

Can I order multiple PoE items or currencies together?

Accepted Answer

Yes. Multiple PoE products can be ordered together. Large or mixed orders may be delivered in parts, but they stay connected to the same order tracking.

Question 26

How fast is PoE 2 delivery?

Accepted Answer

The product card shows the current estimate. Delivery speed depends on item stock, platform, league, queue volume, and whether support needs extra details from you.

Question 27

Which payment methods are accepted?

Accepted Answer

The checkout page shows the payment methods currently available for your order. Depending on enabled providers, this may include PIX, USDT TRC20, PayPal, and card checkout through Stripe.

Question 28

When does my order start?

Accepted Answer

Your order starts after payment is confirmed. PayPal and Stripe are confirmed through their checkout flow. PIX and crypto payments may require payment verification before fulfillment begins.

Question 29

Are payment fees or currency conversion shown before payment?

Accepted Answer

Yes. If a payment method has fees, exchange rates, or currency conversion, checkout shows the final amount before you confirm payment.

Question 30

What should I know about PIX or USDT TRC20 payments?

Accepted Answer

For PIX, complete the payment using the displayed details and enter the required payer information. For USDT TRC20, send the exact amount on the TRC20 network and enter the transaction hash when checkout asks for it.

Question 31

What is the refund policy?

Accepted Answer

Refunds are reviewed case by case. We can refund when we cannot deliver the order, the item is unavailable, a duplicate payment was made, or support confirms that the order cannot be completed.

Question 32

Are delivered digital items refundable?

Accepted Answer

Delivered digital items are normally final. Once an item, currency, service, or boost has been successfully delivered, we usually cannot reverse the delivery in-game.

Question 33

Can I get a refund if I entered the wrong details?

Accepted Answer

Contact support immediately. If delivery has not started, we can usually correct the details. If the order was already delivered using the information provided, a refund may not be possible.

Question 34

What if the item is out of stock?

Accepted Answer

Support may offer a wait, replacement, partial refund, or full refund depending on the item and order status.

Question 35

How long do refunds take?

Accepted Answer

Approved refunds are processed by support, but the time for money to appear depends on the payment provider, bank, card issuer, or blockchain network.

Question 36

Where can I get help?

Accepted Answer

Use Live Help or contact us on e-mail support@sanctuaryrelic.com. Include your order number, game, realm or league, character name, BattleTag, and a short description so support can act faster.

Question 37

Will you ever ask for my game password?

Accepted Answer

No. Do not share your game account password. Delivery should be handled through the normal trade or service process for the selected game.

Question 38

What if I open a payment dispute or chargeback?

Accepted Answer

Please contact support first. Payment disputes can pause delivery, lock the order for review, and delay resolution while the payment provider investigates.

Question 39

Can I receive updates on Discord?

Accepted Answer

Yes. Discord is optional, but adding it helps support coordinate delivery faster and send order updates when available. Our Discord Server: https://discord.com/invite/6MA4nXg3dp

Question 40

How do I find my Discord User ID?

Accepted Answer

Open Discord, go to User Settings, open Advanced, and enable Developer Mode. Then right-click your profile or username and choose Copy User ID. Paste that ID into your profile or checkout Discord field for direct order linking.

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